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Contact Centre CRM

Leads, dispositions and agent performance for outbound and inbound teams.

SaaS product Available now Contact centre
Contact Centre CRM

Most contact-centre problems are visibility problems. Who has this lead, what was said last time, and is the agent who said it actually any good? The CRM answers all three from the same record, and the assessment side keeps new agents from reaching live customers before they are ready.

Access is enforced per record, not per screen, so a team leader sees their team and an agent sees their own work — including through the API.

What it does

  • Lead capture, assignment, requeue and escalation rules
  • Call dispositions with mandatory outcome reasons
  • Record-level access control, enforced in the API as well as the screens
  • Campaign, team and agent dashboards built from the activity trail
  • Voice assessment and certification before an agent goes live
  • Complete history per record — who touched it, when, and what changed
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Replaces Hand-written receipt books, and re-keying the carbon copies at the office days later.

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A short conversation is usually enough to tell whether one of our products fits, whether it needs configuring, or whether you are better off with something built to order. We will say which.